I had a guest call yesterday to make reservations for Valentine's Day, just one day prior to the popular holiday. She expressed that she didn't know she would need a reservation for Valentine's day. Although there were still a handful of restaurants open, she wanted something specific. Rack of Lamb.
Well out of the few restaurants I found with rack of lamb, they were either fully committed or they were serving from a set menu. I was stumped, so I called a colleague from the NCA and she recommended Botero at Encore, Del Frisco's off strip, and Craft Steak at MGM Grand. Del Frisco's didn't have rack of lamb, Botero did, but needed a credit card to hold the reservation which I didn't have at the time. I finally tried Craft Steak and they had an open reservation, rack of lamb and didn't require a credit card. I booked it right away.
The guest and her husband were very thankful. I had got them a reservation at Trevi Monday night, Craft Steak for Tuesday Valentine's day, and I told them I would get them a reservation at Hamada of Japan for Wednesday. I felt really accomplished and for the first time in a while, I have felt like a true concierge and not just a box office ticket agent.
