Tuesday, March 13, 2012

"You're probably the wrong person to ask, but...."

Do you ever get that guest who comes up to your desk and says, "you're probably the wrong person to ask, but where is the restroom?" First of all, is there really a "right" person to ask that question? Of course not, but anyone in the hotel can tell you so why do you feel that I wouldn't have an answer for you.

I mean this is just an example, you can substitute anything after the "but", I just wanted to give you an extreme case. For some reason hotel guests still don't really know what a concierge does. They know that the front desk checks them in and out, housekeeping cleans their rooms and casino dealers take their money, ha ha! (crickets chirping) So why don't they know what a concierge does?

What is even more intriguing is that if they think a concierge is the wrong person to ask, what do they think is the right question to ask the concierge? I mean we must be there for something, but if we didn't do what we do then what would we be there doing instead? Here are a few possibilities for what a concierge may be:

con·cierge[kon-see-airzh; Fr. kawn-syerzh]

noun, plural con-cierges
1. A person who stands around and looks pretty (yours truly, jk)
2. A fancy title for a con man
3. One who conserves air
4. A French Airline
5. The opposite of pro-cierge
6. Not a real word, just a typo
7. French word meaning, "You're probably the wrong person to ask, but..."

The above is meant to be funny and is not a stab at the concierge profession.

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